and

Windows on Wellness™

 Consistently Superior Customer Service

WOW! Customer Service permeates every aspect of Mathews Brothers: It symbolizes our Vision and Mission Statements, and, whether it’s through the process of manufacturing our windows and doors, or in our approach to designing your kitchen, stands as a constant reminder of our company-wide commitment to exceeding the expectations of our customers.

WOW! Customer Service is the end result of the redefinition of our Vision and Mission Statements, searching for words that would be meaningful to everyone at Mathews Brothers Company, not just some fancy corporate words on a page.

The new Vision concept came together, and grew from questions about what was important to us: family, faith, friends, community, our home, and so on. And as the list grew, it became apparent that all these concepts could be grouped, both by “circles of importance” and by, for want of a better word, “health”.

As they fell into groups, we saw four distinct circles of importance: our personal, our corporate, our community, and our planet. These became our Windows. And we saw that into whatever circle these concepts fell, they could be assessed from either a physical or a financial standpoint, on their health or “Wellness”.

So, our corporate Vision came to be summed up in one word, WOW!, which symbolizes our “Windows on Wellness” commitment: assuring that we maintain physical and financial health in our personal, corporate, community and global actions, as we strive to produce the finest windows and doors for the residential and light commercial markets.

Once the Vision statement was complete, it drove us to our Mission, which is all of four words: Consistently Superior Customer Service. We’ve been making windows and
doors a long time, and if there is one thing we’ve learned, it is that the work we’ll do
tomorrow is built on the foundation we built yesterday. And that’s the attitude that is
shared by all of us here at Mathews Brothers Company.

No matter what our role in the company, day in and day out, whether it’s for an internal or external customer, we all share the desire to exceed Customer expectations. After all,
this is the home of Consistently Superior Customer Service.